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Shipping Information

Standard Shipping

Your shipment cost is calculated based on weight and zone with UPS Ground rates. The price you see includes handling fees. If a back order is necessary, our customer support will contact you to inform you of any extra charges that may apply.

Service Bureau Shipments

Unless otherwise noted by the customer, all badges produced on our Service Bureau are sent via USPS. For more information, contact the Service Bureau at 925-849-3418 or via email at [email protected]

Expedited Shipping and Special Instructions

If expedited shipping is necessary on your order, please select “Other” on shipping method and inform us about the service you would like to have using the text field. Our customer service will contact you with rate options and to get authorization for extra charges, since your order will be processed with no shipping costs.

You can also select “Other” on shipping method if you’d like to use your own UPS account number. Image Sales uses UPS for all shipments and FedEx for Overnight Packages only.

International Shipping

For international addresses, we use FedEx International.

For customers in Canada, we use UPS standard ground shipping.

International orders may require customs, import and export taxes, which are the customer’s responsibility. Shipping times may also be affected by delays at customs.

Order Pick up

By choosing “pick up” you will not be charge any shipping or handling. Please wait for our customer support to contact you with product availability before you plan your pick up.

Shipping Times

Orders for stock items received Monday through Friday prior to 4PM PST are usually shipped out the same day they are received. Online orders and orders placed after the shipping cutoff will be shipped on the following business day.

Orders with shipping address around the San Francisco Bay area usually take only one business day via UPS Ground. Everywhere else inside California takes around 2 business days. Saturday deliveries are available at an additional cost. Orders will not be processed or shipped on weekends or holidays.

Please note: December shipments are often affected by the high volume of traffic and weather conditions. Please consider these factors when planning your end of the year orders.

GSA Orders

Government orders made via GSA Advantage!have free ground shipment in the continental USA. In order to place your order via GSA, please visit the appropriate channels.

GSA Advantage! (http://www.gsaadvantage.gov/)

eBuy (http://www.gsaadvantage.gov/advantage/ebuy/start_page.do?app=ebuy&source=elibrary )

Our GSA information is below.

Contract# GS25F-0186M

DUNS: 071698856

NAICS: 333298

For our contract information on eLibrary, Click here (http://www.gsaelibrary.gsa.gov/ElibMain/contractorInfo.do?contractNumber=GS-25F-0186M&contractorName=IMAGE+SALES%2C+INC.&executeQuery=YES)

Note about Taxable Shipping

We often get questioned about taxable shipping costs. For that reason, we’ve decided to add the State Board of Equalization article that explains how it works. Click here.